Legal

Terms & Conditions

These terms govern all Blitz Limo services, including airport transfers, point-to-point bookings, and hourly as-directed rides. Booking with Blitz Limo indicates your acceptance of these conditions.

General Terms Cancellations & Refunds Safety & Conduct Hourly & As-Directed Rides Airport & Point-to-Point Trips Car & Child Seats Payment & Invoicing Cleaning & Damage Fees

General Terms

Blitz Limo reserves the right to refuse service.
Certain vehicles may include mileage or service-zone restrictions.
Point-to-point limo services in Dallas on peak weekends may be limited at our discretion.
We are not responsible for delays caused by traffic, weather, vehicle issues, or other external conditions.
Excessive itinerary changes for large-group or wedding transportation may incur additional administrative fees.
A chauffeur may cancel a ride without refund if they reasonably believe conditions are unsafe or threatening.
We are not liable for lost or forgotten items left in vehicles; all onboard items remain at passenger risk.

Cancellations & Refunds

Cancellations made more than 2 hours before your scheduled start time receive a 100% refund of amounts paid.
Cancellations made within 2 hours of your scheduled start time receive a 50% refund of amounts paid.
Reducing reserved hours or service scope within 2 hours of start time may be treated as a cancellation under this policy.
A complimentary 30-minute wait period is included at pickup. After that window, a no-show may be charged at 100% of the reservation amount.

Safety & Conduct

No smoking of any kind is permitted in Blitz Limo vehicles.
No underage drinking (under 21) or illegal drug use is allowed.
Illegal drug use results in immediate termination of service without refund.
Blitz Limo is not responsible for injuries related to intoxication or physical altercations.
Chauffeurs must follow legal passenger-capacity limits at all times.
Holiday and peak-period surcharges may apply to maintain chauffeur availability.
Video and audio recording may be active in vehicles for safety and quality monitoring.

Hourly & As-Directed Rides

Chauffeur and vehicle details are typically sent by SMS before service.
Reserved time is billable in full; ending service early does not reduce the booked rate.
Full day service is 8 hours (not 10 hours) at the published full-day rate.
Hourly reservations include up to 20 miles of driving. Mileage beyond 20 miles is billed at $8 per mile.
Within city limits, if travel exceeds 20 miles per hour of reserved time, additional mileage is billed at $8 per mile.
Additional stops may incur fees; multiple stops or extended routing may convert service to hourly with a 2-hour minimum.

Airport & Point-to-Point Trips

Airport pickups include a 45-minute grace period from aircraft landing time.
Standard point-to-point pickups include the complimentary 30-minute wait period described under Cancellations & Refunds.
Additional stops incur a minimum $25 fee when applicable; complex itineraries may be quoted as hourly service.
Red-eye pickups between 12:00 AM and 6:00 AM may include an additional fee.
For private or semi-private flights, pickup time adjustments may not be available within 2 hours of scheduled service.

Car & Child Seats

Child seats must be installed by the passenger or guardian.
For safety and liability reasons, chauffeurs are not permitted to install child safety seats.

Payment & Invoicing

When you pay online at checkout, your card may be stored on file for this booking so we can charge approved trip-related amounts (extra mileage, cleaning, damage, or other documented fees).
You will receive email notice when an additional charge is processed on your saved card.
Quote customers may receive a secure payment link by email to complete booking payment online.
Invoices unpaid after 30 days may incur a 10% late fee.

Cleaning & Damage Fees

$250 - Sickness cleanup
$25 - Broken or missing glassware
$250 minimum - Electronics damage (TV, radio, DVD)
$25 - Lost AUX cable
$50 - Excessive food mess
$250 minimum - Upholstery or leather damage
$150 - Window tint damage
$100 - Smoking in vehicle

Zero Tolerance & ADA Compliance

Blitz Limo maintains a zero-tolerance policy for drug and alcohol intoxication. We conduct ongoing drug and alcohol testing, criminal background checks, and continuing defensive-driving education for chauffeurs. Wheelchair-accessible vehicles are available upon request.

For service concerns, contact us at (682) 395-1451 or blitzlimousinedallas@gmail.com.

To submit a complaint to the City of Dallas under Ordinance 29696, call (214) 670-3111 or dial 311.

Last updated: April 2026. Policies are subject to revision without prior notice.